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Frequently Asked Questions |
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Question: Why do you consider look-up time so important? A user is supposed to read the manual and learn how to use the product. Then he or she rarely has to look things up.
Answer: What percentage of users of a typical software product actually read the manual and learn how to use the product before using it? Do you do this as a rule? Some manuals run many hundreds of pages. Typically, a user has to use many software products in the course of a day. Typically, a user wants to get a few tasks performed as rapidly as possible. It is becoming less and less feasible even for the most motivated user to learn how to use the product first.
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