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Frequently Asked Questions |
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Users become impatient with documentation that is difficult to use. Then they start calling your Support facility. At least one small company we know of almost went broke because users were calling Support—which had been advertised as free and unlimited—for most of the tasks they needed to do.
One of the most significant advantages of ZST documentation is the reduction in Support calls. If users can find things very rapidly, they are less likely to pick up the phone or write email asking for help.
Sooner or later software publishers will have to face the fact that "just-in-time learning" is what they will have to offer their users. The sales will go to software publishers that can save users time and, thereby, reduce the cost of ownership. This is what ZST documentation makes possible.
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