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Frequently Asked Questions |
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Question: You advertise that you guarantee your work. What does that mean exactly?
Answer: We guarantee that, 80% of the time, randomly selected users will be able to find the instructions for tasks they want to perform, in less than 25 seconds. If the documentation does not meet that criterion, we fix it so that it does, at no charge to the company that has hired us, or we return all money paid to us.
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