Zero-Search-Time Computer Documentation (Stone Serif)
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About Zero-Search-Time
Zero-search-time documentation solves this problem by making look-up time the single most important documentation parameter. Using the method described by Peter Schorer in his book, How to Create Zero-Search-Time Computer Documentation (Annabooks, 1995), we are able to deliver documentation which enables users to find what they want in less than 25 seconds at least 80% of the time. (The reason the figure is 25 seconds rather than 0 seconds is that we allow for page turning in the case of paper documentation, and for scrolling, pointing and clicking in the case of online Help facilities.) Zero-search-time documentation gives your product an edge over the competition. It also advertises well. For example:


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